There are several factors that could lead to a failed jump start. See the below list of what we’ve identified to be common culprits; if the problem persists, get in touch with us through support@myweego.com

• Clamp connection quality (between clamps and battery): a poor or minimal connection between Weego clamps and vehicle battery could result in a failed jump start – even if the light is green, it’s still good practice to ensure your making maximum contact with the terminals and to dig the clamps into the vehicle battery.
• Properly connected clamps (between clamps and jump box): If your Weego clamps are not responding when connected to a vehicle battery, assure the blue connector is fully seated (see image). This will allow for proper communication between the Jump Box and the smarty clamps sensors.
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• Dirty battery terminals: build-up blocks power from easily traveling from your Weego to your vehicle's battery.
• Low-Charged Weego: it’s always best to work with full power on your Weego if you can. Our jump starters perform better at 100% charge than they do at 20% charge, especially when jumping larger engines.
• Vehicle-specific compatibility issues: occasionally we come across a vehicle that has unique power demands that a smaller model cannot fulfill, even though it’s within our recommended engine range. In addition, vehicles with heavier electronics can sometimes create issues when jumping with a Weego; we mostly see this in push-to-start vehicles.
• Ambient temperatures: below-freezing temperatures greatly hinder a jump start as it freezes the vehicle and the Weego battery (if it was stored at ambient temperature, too). A frozen engine needs more power than usual to start, and a frozen battery supplies less power. It’s a lose-lose that could result in a failed jump.

 

• Low Voltage Battery & BYPASS Feature

BYPASS on 44s & 70:
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BYPASS on 120:
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If your unit won’t power on, won’t take a charge OR won’t charge past a few lights then it’s been over discharged. This can happen if the unit is left ON, or if an engine pulled the Weego battery past a certain limit during a jump start.

Please reach out to support@myweego.com to let them know about this issue – we’ll receive and test the over discharged Weego, then determine if we can repair it or if it needs to be fully replaced.

For models 44.1 & 66.1

If Weego will not power on after a jump start, it needs to be connected to a charger to “reset” – this action only requires a few seconds on the charger.

• Connect Weego to provided wall charger
• If on the road, connect Weego do DC charger provided (cigarette charger) – even if your car battery is dead, it will still have enough power to reset your Weego.
• Please note: It is normal for the LED battery indicator lights on your unit to flash when you plug your unit into the charger.

For models 22s/22/44s/70 & 120

Please reach out to support@myweego.com to let them know about this issue.

Our products are primarily for jumping lead-acid batteries but can also be used with Lithium-Ion vehicle batteries. We highly recommend consulting with your dealer service team to ensure jump starting is performed as directed by the battery manufacturer.

Our products are intended for jumping all lead-acid batteries, which includes varieties like GEL or AGM.

Hybrid Vehicles – Our products can be used on the 12V lead-acid or lithium-ion starting battery, as you would with a gasoline vehicle starting system.

Electric Vehicles – A Weego jump starter can be used to power a depleted 12V lead-acid or lithium-ion accessory battery, you will have to consult with your dealer service team for proper steps needed on your specific make & model EV.

For models 44.1/66.1/70 & 120

You can connect to your CPAP via our 12V DC adapter, but the CPAP adapter must be 12V and pull no more than 10A (120W total). We have not done any testing on CPAP machines and each one is different; therefore, we cannot guarantee any run durations and suggest you do a test run to ensure that the machine can work throughout the night.

Weego jump starters are not meant to be used as trickle chargers and will not function as such. They are strictly jump starters, designed for momentary high-output bursts of power.