We’ve put some pretty detailed information in place so you can get most of your questions answered without picking up a phone or sending an email – however, if you still can’t find what you need, you can always contact us.
Please note: Weego products contain lithium ion batteries and if you wish to expedite your order and ship 2 or 3 day via UPS Air you will incur an extra fee. To expedite your order or if you have any questions regarding transit time, please feel free to contact us at 1-844-MYWEEGO or support@myweego.com.
SHIPPING FAQ
What is the cost of shipping?
Shipping is calculated dynamically based on our negotiated rates with UPS and USPS, depending on your location. You may choose any of these options at checkout:
• USPS Ground Select
• UPS Ground Home Delivery
If you require expedited shipping, please contact our Customer Service team at support@myweego.com or 1-844-MYWEEGO.
Where does my order ship from?
Most Weego orders will ship from main facility in New Jersey. During the holiday seasons, we ship from our facilities located in New Jersey, Texas and Nevada. If you have a question regarding your order and where it shipped from, please contact us at 1-844-MYWEEGO or support@myweego.com.
How fast will my order get to me?
We do not guarantee delivery on USPS or UPS. All shipping and delivery times, are estimated by the service provider. Most orders will take approximately 7-10 business days to deliver. If you would like a more accurate estimate on delivery timing, please contact our Customer Service team at support@myweego.com or 1-844-MYWEEGO.
When will my order ship out?
We typically ship orders same business day if you place your order before 2pm EST. Please note that if you order on a Friday after 2pm EST, your order will not ship out until the following Monday.
Do you ship internationally?
We ship to the 48 contiguous states via our online website.
If you live in Alaska or Hawaii and are interested in purchasing Weego products, please contact our Customer Service team at support@myweego.com or 1-844-MYWEEGO.
If you live in Canada and are interested in purchasing Weego products, please visit us here.
If you wish to ship internationally, you can contact our Customer Service team at support@myweego.com or 1-844-MYWEEGO.
Can I split my shipment in different addresses?
We are not able to split orders between addresses. You would need to place separate orders if you wish to ship items to multiple locations or contact our customer support team who will help process your order.
How do I track my order to know where it is in transit?
You’ll receive an automated email with your tracking number as soon as we start preparing your order. Please allow 24-48 hours for this tracking number to activate. *Please note that small, lightweight orders that ship with “Free Shipping” sometimes do not have a tracking number. As an example, if it is a small accessory it may ship USPS First Class. If you have any questions regarding a shipment, contact support@myweego.com.
When available, what are the terms and conditions of Free Shipping Offers?
We will once in a while run shipping promotions. Please sign up to our email list in order to get alerts notifying about these offers. Our free shipping options ship via USPS or UPS. Please note that our free shipping offers can only be applied if you live in the U.S. Please see our terms and conditions for more details.
How do I receive Free Shipping Offers and other promotions?
You can sign up to receive our offers, news, and updates here.