We’ve put some pretty detailed information in place so you can get most of your questions answered without picking up a phone or sending an email – however, if you still can’t find what you need, you can always contact us.  Weego Customer Service can be reached at 1-844-MYWEEGO or support@myweego.com. Hours are from 9:00 am to 5:00 pm ET, Monday through Friday*.


How do Weego Jump Starters work?

Weego jump starters are designed for use with 12V vehicle batteries, they are not compatible with 6V, 24V, 48V or other voltage starting systems. Weego jump starters replace jumper cables, heavy jump boxes, and roadside assistance by jump starting your dead battery in your car, boat, truck, motorcycle, and so on. Weego’s contain a lithium-ion battery like the one in your cell phone, which is why they are so small and powerful.

Are Weego Jump Starters safe?

Using a Weego is one of the safest ways to jump your vehicle. Our jump starters were made with your safety and protection in mind, and our high-performance jump starters have a safety in place for every possible issue and mistake we could possibly think of.

How do I jump start with my Weego Jump Starter?

It’s simple – in just four easy steps you’ll be back on the go:

  1. Plug the Smarty Clamps into the Jump Starter pack.
  2. Connect the cables to your battery (blue indicators will light up) by clamping: Red (+) to Red (+) and Black (-) to Black (-).
  3. Look for the Green LED.
  4. Get in your vehicle and start your engine.
  5. Unplug the cable from your Jump Starter pack and remove the cable from your battery.

Which Weego is best for my vehicle?

Weego Jump Starters can be used on gas and diesel engines as follows:

  • Model # 44.1 & 44S Jump Starter: Up to 7L gas engines/3.5L diesel engines*
  • Model # 66.1 & 70 Jump Starter: All gas engines/5L diesel engines*
  • Model # 120 Jump Starter: All gas engines/up to 15L diesel*

*Engine size in Liters & is approximate; power requirement will vary for each vehicle.

NOTE: Extreme cold temperatures affect battery performance. If you operate in these conditions for any length of time, consider the next-largest Weego.

Can I jump a hybrid or electric vehicle?

Hybrid Vehicles– Weego products can be used on the 12V lead-acid or lithium-ion starting battery, as you would with a gasoline vehicle starting system.

Electric Vehicles – A Weego jump starter can be used to power a depleted 12V lead-acid or lithium-ion accessory battery, you will have to consult with your dealer service team for proper steps needed on your specific make & model EV.

How many times will the Weego jump my vehicle?

There’s no one answer to this question, but in general you’ll get several jumps out of each full charge. How many, exactly, depends on:

  • The size of the engines you’re jumping
  • The charge left in your vehicle’s battery
  • The condition of your vehicle’s battery
  • The temperature outside
  • And so on…

How long does a Weego's charge last in storage?

Weego’s only lose about 0.5-2% of their charge per month sitting still. That’s very low compared to a lead-acids 5-15% charge loss per month.

How long does it take to fully charge the Weego?

Charge times depend on which model you have.

  • Model # 44S: Approximately 2.5 hours
  • Model # 44.1: Approximately 3 hours
  • Model # 66.1: Approximately 3 hours
  • Model # 70: Approximately 3.5 hours
  • Model # 120: Approximately 6 hours

Can I take my Weego on an airplane?

All Weego products have been through a myriad of tests to ensure they’re safe during all modes of transportation, including airplanes. Weego 44s/44.1/66.1 and 70 are all well within the limit. Model 120 (118.4Wh) is not allowed on commercial flights and requires special clearances for cargo flights. Note, that all lithium-ion batteries are required to be stored in carry-on luggage! In addition, you should always make sure your Weego unit is stored so that the ports don’t contact other loose items in your bag.

What is the lifespan of Weego products?

Weego 44s/44.1/66.1/70 and 120 have a lifespan of 1,000 cycles – that’s a full charge and full discharge per cycle, which will last you anywhere from 3-5 years, depending on how often you use it and how well you take care of your battery.

Where should I store my Weego when I am not using it?

It’s always best to store your Weego in a dry location at room temperature. This is to help prolong the batteries’ lifespan.

NEVER store your Weego, or any battery of any kind, in a place where temperatures can exceed 140*F (60*C), as this poses a safety risk. This could be in a closed car on a hot summer day, where temperatures can reach well past our recommended limit. Treat your Jump Starter as if you would your phone or tablet. Would you leave those in your hot car?

What happens if I accidentally connect the clamps to the wrong battery terminals?

Weego 44s/44.1/66.1/70 and 120 will beep at you until you correct the clamps and place them on the proper terminals. In addition, you wouldn’t be allowed to jump if the clamps weren’t properly connected.

Are the Weegos waterproof?

Models 44s, 44.1, 66.1, 70, and 120 are all IP65 rated when the hinged door is shut. When the hinged door is open be sure not to get moisture into the exposed ports!

What is Detect-O-Matic charging?

This is our super-fast USB charging technology. It’s designed to charge your USB device at the fastest-possible charge that it will accept. Many new USB devices, like Samsung & iPhone cell phones, have a built-in fast-charging technology to which our Detect-O-Matic™ is compatible.

Will my Weego work in cold and hot temperatures?

Cold Temperature:

  • All batteries, lead acid or Lithium Ion are adversely affected by sub-zero temperatures, which is why sometimes battery blankets or warmers are used on lead acid batteries in vehicles up in the northern climates of USA & Canada.
  • Under normal low temperature circumstances the Weego products will work as designed, normal operating temperature is -4°F to 114°F. This is the range that most Lithium-Ion Batteries will function “normally”. Once you get to outside temperatures, hitting sub-zero, the efficiency of these batteries is impacted. You can experience the Jump Starter not able to provide 100% capacity until it warms up. Once you start using the Jump Starter it will warm up with every attempted jump so you will get more power as it warms. Which is why to be safe we recommend that under extreme cold conditions you store the Weego inside where the temperatures are warmer, and it can be ready to go when needed.

Hot Temperature:

  • Weego products will work as designed in the normal operating temperature range of -4°F to 114°F. This is the range that most lithium-ion batteries will function “normally”. Exposing a Weego to high temperatures can pose an extreme safety risk. We always recommend you store your Weego at room temperature. The inside of a vehicle on a hot summer day can reach above 140°F, which is not safe for any lithium-ion battery, not just Weego products.

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