FAQ

Weego jump starters replace jumper cables, heavy jump boxes, and roadside assistance by jump starting your dead battery in your car, boat, truck, motorcycle, and so on. Weegos contain a 12V lithium-ion battery like the one in your cell phone, which is why they are so small and powerful.

Using a Weego is one of the safest ways to jump your vehicle. Our jump starters were made with your safety and protection in mind, and our high performance jump starters have a safety in place for every possible issue and mistake we could possibly think of.

It’s simple – in just four easy steps you’ll be back on the go:

1. Connect the cable to your battery by clamping: Red (+) to Red (+) and Black (-) to Black (-).
2. Plug the cable to the Jump Starter pack and power on your Weego (blue indicators will light up).
3. Get in your vehicle and start your engine.
4. Unplug the cable from your Jump Starter pack and remove the cable from your battery. Easy-peasy!

Weego Jump Starters can be used on gas and diesel engines as follows:

N Series

• Model # N22 & N22S Jump Starter 22 & 22S: Up to 5 liter gas engines/2.5 liter diesel engines*
• Model # N44 Jump Starter 44: Up to 7 liter gas engines/3.5 liter diesel engines*
• Model # N66 Jump Starter 66: Up to 10 liter gas engines/5 liter diesel engines*

* Engine size is approximate; power requirement will vary for each vehicle.

NOTE: Extreme cold temperatures affect battery performance. If you operate in these conditions for any length of time, consider the next-largest Weego.

There’s no one answer to this question, but in general you’ll get several jumps out of each full charge. How many, exactly, depends on:

• The size of the engines you’re jumping
• The charge left in your vehicle’s battery
• The condition of your vehicle’s battery
• The temperature outside
• And so on…

Weego’s only lose about 2-5% of their charge per month sitting still. That’s very low compared to a lead-acids 5-15% charge loss per month.

Charge times depend on which model you have.

N Series

• Model # 22 & 22s: Approximately 1.5 hours
• Model # 44: Approximately 3 hours
• Model # 66: Approximately 3 hours

All Weego products have been through a myriad of tests to ensure they’re safe during all modes of transportation, including airplanes. Airlines ban any batteries greater than 100Wh on passenger airlines; our Weegos are all 66Wh or less, well within the limit.

If you’re flying with your Weego, be sure to store it in your carry-on luggage ONLY. In addition, you should always make sure your Weego unit is stored so that the ports don’t make contact with other loose items in your bag.

Weegos have a lifespan of 1,000 cycles – that’s a full charge and full discharge per cycle, which will last you anywhere from 2-5 years, depending on how often you use it and how well you take care of your battery.

It’s always best to store your Weego in a dry location at room temperature. This is to help prolong the batteries lifespan.

NEVER store your Weego, or any battery of any kind, in a place where temperatures can exceed 140*F (60*C), as this poses a safety risk. This could be in a closed car on a hot summer day, where temperatures can reach well past our recommended limit. Treat your Jump Starter as if you would your phone or tablet. Would you leave those in your hot car?

Weego sells 8 adapters and a cable to charge a variety of popular laptops including: Acer, Dell, Fujitsu, HP, IBM, Lenovo, Samsung, Sony and Toshiba. Note that there are 12V and 19V outputs for laptops so use the voltage closest to that of your laptop charger. The information can be found on the bottom of your laptop charger.

The Weego will beep at you until you correct the clamps and place them on the proper terminals. In addition, you wouldn’t be allowed to jump if the clamps weren’t properly connected.

Models 22, 44 (all), 66 (all) are all IP65 rated when the hinged door is shut. When the hinged door is open be sure not to get moisture into the exposed ports!

This is our super-fast USB charging technology. It’s designed to charge your USB device at the fastest-possible charge that it will accept. Many new USB devices, like select Samsung cell phones, have a built-in fast-charging technology to which our Detect-O-Matic™ is compatible.

Cold Temperature:

• All batteries, lead acid or Lithium Ion are adversely effected by sub-zero temperatures, which is why some times battery blankets or warmers are used on lead acid batteries in vehicles up in the northern climates of USA & Canada.
• Under normal low temperature circumstances the Weego products will work as designed, normal operating temperature is -4°F to 140°F. This is the range that most Lithium Ion Batteries will function “normally”. Once you get to outside temperatures, hitting sub-zero, the efficiency of these batteries is impacted. You can experience the Jump Starter not able to provide 100% capacity until it warms up. Once you start using the Jump Starter it will warm up with every attempted jump so you will get more power as it warms. Which is why to be safe we recommend that under extreme cold conditions you store the Weego inside where the temperatures are warmer and it can be ready to go when needed.

Hot Temperatures:

• Weego products will work as designed in the normal operating temperature range of -4°F to 140°F. This is the range that most lithium-ion batteries will function “normally”. Exposing a Weego to high temperatures can pose an extreme safety risk. We always recommend you store your Weego at room temperature. The inside of a vehicle on a hot summer day can reach above 140°F, which is not safe for any lithium-ion battery, not just Weego products.

There is no correct answer to this question as every device has a different-sized battery, therefore every device will have a different charge time. A larger battery (like that in a tablet) will take much longer to charge than a smaller battery (like that in a cell phone).

We did, however, design our battery packs to give you a fast charge, every time.

• The Tour 2600 comes with a 1.5 amps (A) output to quickly charge 1.0A devices (like iPhones)
• The Tour 5200 comes with a 2.4A output to quickly charge 2.4A devices (like tablets)
• The Tour 10400 comes with detect-o-matic charging, which means it will charge your device at the fastest-possible speed at which it will allow! This includes Samsung phones and others that have a special charge input that works at increased speeds!

Quick tip: If you’re unsure of how many amps your device will accept, look at that small print on the back of your device’s charger (the one that came with your phone, tablet, GoPro, etc. when you bought it). That tiny print will show you the output amperage of the charger. It will look something like this: Output: 5V/2A

 The output amps of your charger is equal to (or close to) the input amps of your device.

As an example, those tiny chargers that come with iPhones will likely read: Output: 5V/1A…which means your iPhone is a 1A device (pretty damn slow, actually!).

While your Weego is off, wipe it with a damp, soft cloth or paper towel to remove any marks. Do not submerge Weego in any liquids or use harsh chemicals, soaps or detergents. Keep Weego away from corrosive materials and sharp objects (like keys in your pocket or bag) to maintain its finish.

For the best service, always make sure you register your purchase. This helps with the warranty process but also allows us to send you any updated information regarding your product.

Please don’t return the product to your retailer. Reach out to the Weego Consumer Service Specialist on the Support Page and they will advise you details on how to return your product for service.