FAQ

Weegos contain a 12V lithium-polymer battery (the same type of battery in your cell phone) that has the ability to jump start other 12V batteries like the one in your vehicles, including but not limited to:  Cars, boats, trucks, motorcycles, PWCs, ATVs, UTVs, farm equipment, scooters, and more!

Yes, it’s safe!  Using a Weego is one of the safest ways to jump your vehicle. Our Jump Starters have many protections in place to make jumping safe and easy for you. Our premium line of jump starters has a safety in place for every possible issue and mistake we could possibly think of! In addition, all our products have been independently lab tested to ensure reliability and safety.

It’s simple – in just four easy steps you’ll be back on the go:

For Our Original Jump Starters:

1. Connect the cable to your battery by clamping: Red (+) to Red (+) and Black (-) to Black(-).
2. Plug the cable to the Jump Starter pack and power on your Weego (blue indicators will light up).
3. Get in your vehicle and start your engine.
4. Unplug the cable from your Jump Starter pack and remove the cable from your battery. Easy does it!

Click here to watch our “How to” video.

For Our Premium Jump Starters:

1. Plug the cable to the Jump Starter pack and power on your Weego (blue indicators will light up).
2. Connect the cable to your battery by clamping: Red (+) to Red (+) and Black to Black.
3. Get in your vehicle and start your engine.
4. Unplug the cable from your Jump Starter pack and remove the cable from your battery. Easy does it!

Click here to watch our “How To” video.

Weego Jump Starters can be used on gas and diesel engines as follows:

JS Series

• Model# JS6 Standard: Up to 4.6 liter gas engines/2.4 liter diesel engines*
• Model # JS12 Heavy Duty: Up to 6.4 liter gas engines/3.2 liter diesel engines*
• Model# JS18 Professional: 6.4 liter+ gas engines, and up to 4.8 liter diesel engines*

N Series

• Model # N44 Jump Starter 44: Up to 7 liter gas engines/3.5 liter diesel engines*
• Model # N66 Jump Starter 66: Up to 10 liter gas engines/5 liter diesel engines*

* Engine size is approximate; power requirement will vary for each vehicle.

NOTE: Extreme cold temperatures affect battery performance. If you operate in these conditions for any length of time, consider the next-largest Weego.

This will vary as every vehicle has a different sized engine and therefore different power requirements.  Other considerations are temperature, the health of your battery, the health of your engine, and more.  But the short answer is – lots!

Lithium-polymer batteries aren’t as wasteful as lead-acid when you leave them sitting around. Overall, you’ll only lose about 2% charge per month when you’re not using your Weego. When you come back in a few months, rest assured you’ll still have a good charge.

Weego requires different amounts of time depending on the size and model:

JS Series

• Model # JS6 Standard: Approximately 1.5 hours
• Model # JS12 Heavy Duty: Approximately 3 hours
• Model # JS18 Professional: Approximately 5 hours

N Series

• Model # N44 Jump Starter 44: Approximately 3 hours
• Model # N66 Jump Starter 66: Approximately 3 hours

All Weego products have been through a myriad of tests to ensure they’re safe during all modes of transportation, including airplanes. If you’re flying with your Weego, be sure to store it in your carry-on luggage, since that is what the airlines prefer. In addition, you should always make sure your Weego unit is stored so that the ports don’t make contact with other loose items in your bag. You could place your Weego in the drawstring bag provided, a Ziploc bag, a (clean) sock, or whatever you can think of – just make sure it’s separated from other loose items.

• It’s always best to store your Weego in a dry location at room temperature. This is to help prolong the batteries lifespan.
• NEVER store your Weego, or any battery of any kind, in a place where temperatures can exceed 140^oF (60^oC), as this poses a safety risk. This could be in a closed car on a hot summer day, where temperatures can reach well past our recommended limit. Treat your Jump Starter as if you would your phone or tablet. Would you leave those in your hot car?
• This applies to any battery-powered device you own, not just your Weego products.

Of course! Weego’s suggested operating temperature is as low as -4oF, but a word to the wise – it’s always better to store your Weego inside…that way when you go to use it on a cold battery, it’s in the best shape possible.

To understand why, think of how difficult it is to exercise in the cold – when it’s freezing, your limbs seem to have a tougher time moving. In the summer, everything’s much looser. The same concept applies to batteries – it’s much harder for them to get moving (i.e. supply you with power) when it’s cold outside, which is why winter always makes it tougher to start your car.

The Weego Jump Starter Battery+ (Models Js12 & JS18*) includes 8 adapters and a cable to charge a variety of popular laptops including: Acer, Dell, Fujitsu, HP, IBM, Lenovo, Samsung, Sony and Toshiba. Note that there are 12V and 19V outputs for laptops so use the voltage closest to that of your laptop charger. The information can be found on the bottom of your laptop charger.

*The laptop adapters can also be used with the Jump Starter 44 & 66 (Model N44 & N66), however, they are not included.  If you would like the laptop adapters, you can purchase them here.

Nothing too crazy – the buzzer on your clamp box will sound and the red light will turn on, just to let you know there’s something not right! You’re safe, though – the Smarty Clamps® are spark-free – they only become “live” when they are connected to a 12V battery.

The Smarty Clamps™ will beep and flash to let you know you’ve made a mistake – don’t worry though, you’re perfectly safe. The Smarty Clamps® don’t become “live” until you’re properly connected to the right terminals.

Please don’t! The Jump Starter is rated IP65, which means it’s totally dust tight but not totally water-tight. It’s able to handle jets and splashes of water, but not full immersion or submersion.

This is our super-fast USB charging technology. It’s designed to charge your USB device at the fastest-possible charge that it will accept. Many new USB devices, like select Samsung cell phones, have a built-in fast-charging technology to which our Detect-O-Matic™ is compatible.

There’s one of two things going on:

• When the clamps are connected to a battery for longer than 3 minutes this beep and light sequence will begin. Simply disconnect the clamps and let them sit for a minute to reset before connecting them to the battery once again.
• If your vehicle battery is extremely low, it will begin to draw power from your Weego immediately, before you even get a chance to jump start. If the battery draws more than 20A, this sequence is initiated – it’s intended to protect the battery from overheating, which could occur if 20A is drawn for extended periods of time. Turn the ignition key (i.e. start the vehicle) after you hear the 4 beeps – this will catch the clamps in “Green” mode, allowing you to start your vehicle.

In order to prevent the battery from draining too deeply, the clamps don’t allow you to jump start unless your Weego is showing 3 bars or more. If it has less charge it’s possible that a jump start would deplete the battery so deeply that it couldn’t be recharged again. This protection was put in place for the safety of our users and to ensure the longevity and durability of your Weego!

There is no correct answer to this question as every device has a different-sized battery, therefore every device will have a different charge time. A larger battery (like that in a tablet) will take much longer to charge than a smaller battery (like that in a cell phone).

We did, however, design our battery packs to give you a fast charge, every time.

• The Tour 2600 comes with a 1.5 amps (A) output to quickly charge 1.0A devices (like iPhones)
• The Tour 5200 comes with a 2.4A output to quickly charge 2.4A devices (like tablets)
• The Tour 10400 comes with detect-o-matic charging, which means it will charge your device at the fastest-possible speed at which it will allow! This includes Samsung phones and others that have a special charge input that works at increased speeds!

Quick tip: If you’re unsure of how many amps your device will accept, look at that small print on the back of your device’s charger (the one that came with your phone, tablet, GoPro, etc. when you bought it). That tiny print will show you the output amperage of the charger. It will look something like this: Output: 5V/2A

 The output amps of your charger is equal to (or close to) the input amps of your device.

As an example, those tiny chargers that come with iPhones will likely read: Output: 5V/1A…which means your iPhone is a 1A device (pretty damn slow, actually!).

While your Weego is off, wipe it with a damp, soft cloth or paper towel to remove any marks. Do not submerge Weego in any liquids or use harsh chemicals, soaps or detergents. Keep Weego away from corrosive materials and sharp objects (like keys in your pocket or bag) to maintain its finish.

For the best service, always make sure you register your purchase. This helps with the warranty process but also allows us to send you any updated information regarding your product.

Please don’t return the product to your retailer. Reach out to the Weego Consumer Service Specialist on the CONTACT PAGE, and they will advise you details on how to return your product for service.