Troubleshooting

After an unsuccessful jump do not attempt again for another 60 seconds as to not strain your Weego.

• Was your Weego powered ON before starting the vehicle?
  • (For Modesl JS6, JS12, & JS18) Remember, there is an auto-off feature on the Weego. If you do not try to start your car within 30 seconds of powering ON the Weego, it will automatically shut itself off.
• Do you have a good connection?
  • A poor connection between the clamps and the terminals can prevent a successful engine start.
    • (For Models JS6, JS12 & JS18) Disconnect the Weego from the clamps, and then adjust the clamps to ensure the most secure connection on both sides of the clamps. Reconnect the Weego and try again.
    • (For Models N44 & N66) Adjust the clamps to ensure the most secure connection on both sides of the clamps.
• Was your vehicle in PARK/NEUTRAL?
  • If vehicle is not in park/neutral, this could be preventing you from starting the engine.
• Does your Weego have enough charge?
  • If not, charge your Weego with the AC or Car adapter provided.
• Are your battery terminals dirty?
  • Build-up on your battery terminals may be hindering conductivity. To clean terminals, detach the battery cables and use a wire brush or dry towel to clear off buildup.
• Your engine may be too powerful for your Weego
  • Our batteries work hard to supply the power you need, but some engines demand more than your Weego can give. You may want to try the next-largest Weego to better suit your needs.
• Your vehicle battery may not be the issue.
  • In most instances a dead battery is preventing an engine start, but there may be other functions in your vehicle that aren’t working properly. Please refer to your vehicle owner’s manual or visit your local service garage to determine what the issue may be.
• (For Mercury Optimax Engines) Mercury Optimax engines have a heavy power draw to any battery connected to them before ignition starts to occur – this includes your Weego Jump Starter.  In addition, Optimax engines do not operate if connected to a battery below 11V.  To accommodate the heavy pre-start load and strict voltage cutoff, we highly recommend you purchase a JS18 or N66 for your Jump Starting needs.  If you have any further questions, please contact us at support@myweego.com.

---

Models JS6 and JS12: Your clamps could be compromised. Detach Weego from clamps – If it still powers on this means the issue may be within the clamps’ safety features (fuse on black clamp, diode on red clamp):

• If you connected your clamps to the wrong battery terminals, you could have experienced a reverse polarity and blown the safety diode in your red clamp. To order a new set of clamps, please visit myweego.com/support
• If your vehicle has drawn more power than the Weego is able to supply, you could have blown the fuse in your clamps. To order a new set of clamps, please visit myweego.com/support

---

Model JS18: When you connect the clamps to your battery and then attach the Weego to the clamps, check the lights on the clamps.

• IF RED LIGHT IS ON: You have connected the clamps to the wrong terminals. Please reread and follow steps in Quick Start Guide. DO NOT PRESS “BOOST”!
• IF GREEN LIGHT IS ON: Your battery is still at a healthy level. You do not need to press “BOOST”. See next step.
• IF GREEN LIGHT IS BLINKING: Your battery is at a low, unhealthy level. You will need to press “BOOST” to jump start your vehicle.
• IF NO LIGHT IS ON: You either have a poor connection, or your battery is extremely dead. Recheck all connections. If still no light appears, press “BOOST”.

---

Model N44/N66: Before and after your attempted jump start, check the lights on the “smart box” located on your Smarty Clamps®:

  

• Charge your Weego. You should eventually see blinking indicator lights once the Weego has enough charge.

• If Weego will not power on after a jump start, it needs to be connected to a charger to “reset” – this action only requires a few seconds on the charger.

• • Connect Weego to provided wall charger
  • If on the road, connect Weego do DC charger provided (cigarette charger) – even if your car battery is dead, it will still have enough power to reset your Weego.

• After connecting a device to your Weego, be sure to power ON the Weego.

• Make sure the Weego is charged. If no indicator lights illuminate after powering on the device charge your Weego.

• If charging more than 2 devices on the 3-in-1 USB cable (JS6, JS12 and JS18 only), you need to remove one of the devices as there is only enough power for two.

• Make sure the USB is securely connected to the Weego.

• You may have a faulty USB.

• Check that the charger is securely attached to the Weego input.

• Make sure you are using the input port and not any of the output ports.

• For Models JS6, JS12 and JS18: be sure to hold the ON/OFF button for 3 seconds in order to activate the flashlight.
• For Model N44 & N66: Briefly press the flashlight button to turn on the light.  Holding down the button for more than one second will not turn on the light.

• Do you have a good connection?
  • A poor connection between the clamps and the terminals can be the difference between a successful and failed jump. Adjust the clamps to make sure they’re making maximum contact with your terminals, then try again.
• Are your battery terminals dirty?
  • Build-up on your battery terminals can prevent you from getting a stronger connection and can be the difference between a successful and failed jump. See your vehicle owner’s manual for the best way to safely remove buildup from your terminals.
• Was your vehicle in PARK/NEUTRAL?
  • If vehicle is not in park (cars/trucks) or neutral (boats/powersports), this could be preventing you from starting the engine.
• Is your vehicle battery REALLY low?  To ensure your safety, our Weegos are designed for batteries between 3 volts (V) and 12.6V.  If your vehicle battery is lower than 3V, your clamps will not allow you to jump for that would pose a safety issue.  To put into perspective, a battery is considered “dead” at less than 11V, so 3V is really, REALLY dead…

• No worries – nothing’s wrong and you can still jump. The blinking and beeping just means that your battery is so low that Jump Starter 44 already started charging it at a high current. It’s such a strong charge that our box is recognizing it as a jump start, even though it’s not.
• Continue to jump start as usual, even though you don’t have the green light – it is perfectly safe to do so and will not damage your Weego in any way.

This happens when you forget to take your clamps off of the battery after a successful jump. It’s your clamps’ way of reminding you that they’re still there, and need to be put away!

Check 3 things:

1. Ensure your Weego is properly charged before use. When you press the power button and the indicator light starts blinking, it’s time to charge your Weego.
2. Weego doesn’t power on automatically – when you attach your device to your Weego, make sure you press the orange power button on the Weego to initiate a charge.
3. Your USB cord may be the issue, if not already doing so, use, the original cord supplied from your device manufacturer. Some devices are not compatible with ‘third-party chargers’, like battery packs. You may see this message on your phone or tablet. If your Weego isn’t compatible with your device, let us know by CONTACTING US

Weego will favor the charge coming from the wall, car, or other charging equipment (selfish, we know). You have to charge the Weego first, then charge your device – unfortunately you cannot do both at the same time.  However, our Tour 10400 does allow you to charge the Weego and your device at the same time!  We call this “pass-through charging”.

Batteries work hard to give you the power you need so some warmth is normal – sort of like how you heat up whenever you exercise. If you’re using your device while charging it with a Weego, it will seem especially warm. Again, this is normal; however, if you feel Weego is becoming too hot, detach your device from your Weego, and CONTACT US.