We’ve put some pretty detailed information in place so you can get most of your questions answered without picking up a phone or sending an email – however, if you still can’t find what you need, you can always contact us.
- Clamp connection quality (between clamps and battery): a poor or minimal connection between Weego clamps and vehicle battery could result in a failed jump start – even if the light is green, it’s still good practice to ensure your making maximum contact with the terminals and to dig the clamps into the vehicle battery.
- Properly connected clamps (between clamps and jump box): If your Weego clamps are not responding when connected to a vehicle battery, assure the blue connector is fully seated (see image). This will allow for proper communication between the Jump Box and the smarty clamps sensors.
- Dirty battery terminals: build-up blocks power from easily traveling from your Weego to your vehicle’s battery.
- Low-Charged Weego: it’s always best to work with full power on your Weego if you can. Our jump starters perform better at 100% charge than they do at 20% charge, especially when jumping larger engines.
- Vehicle-specific compatibility issues: occasionally we come across a vehicle that has unique power demands that a smaller model cannot fulfill, even though it’s within our recommended engine range. In addition, vehicles with heavier electronics can sometimes create issues when jumping with a Weego; we mostly see this in push-to-start vehicles.
- Ambient temperatures: below-freezing temperatures greatly hinder a jump start as it freezes the vehicle and the Weego battery (if it was stored at ambient temperature, too). A frozen engine needs more power than usual to start, and a frozen battery supplies less power. It’s a lose-lose that could result in a failed jump.
- For models 22, 22s, 44 & 66 (does not apply to models 44S, 44.1, 66.1, & 70)
- Stratified battery: A stratified battery will measure a healthy voltage (~12.6V) at first, but as soon as you go to start the engine the voltage can drop to below 3V, triggering the Weego to cut off power. A battery becomes stratified when it’s been sitting around for months, and/or when it’s only driven short distances (less than 15 minutes) for an extended time. You may need a new battery.
- Low vehicle battery voltage: The Weego initially sees a weak but adequate charge in the vehicle to jump start (3V-5V), but at soon as the engine turns over the vehicle battery voltage drops out of range (below 3V) and the Weego disconnects. In short, the vehicle battery may be too dead to start with your Weego.
Please visit our Warranty Support page and fill out the form to let us know about this issue – we’ll receive and test the overdischarged Weego, then determine if we can repair it or if it needs to be fully replaced.
For models 44 & 66
If Weego will not power on after a jump start, it needs to be connected to a charger to “reset” – this action only requires a few seconds on the charger.
- Connect Weego to provided wall charger
- If on the road, connect Weego do DC charger provided (cigarette charger) – even if your car battery is dead, it will still have enough power to reset your Weego.
- Please note: It is normal for the LED battery indicator lights on your unit to flash when you plug your unit into the charger.
For models 22s/22/44s/70 & 120
Please reach out to email@example.com to let them know about this issue.
Our products are intended for jumping lead-acid batteries ONLY. It’s unsafe to jump-start another lithium-ion battery. They must be recharged as directed by the battery manufacturer.
Our products are intended for jumping all lead-acid batteries, which includes varieties like GEL or AGM.
For models 44/66/70 & 120
You can connect to your CPAP via our 12V DC adapter, but the CPAP adapter must be 12V and pull no more than 10A (120W total). We have not done any testing on CPAP machines and each one is different; therefore, we cannot guarantee any run duration. I would suggest you do a test run to ensure that the machine can work throughout the night.
Weego jump starters are not meant to be used as trickle chargers and will not function as such. They are strictly jump starters, designed for momentary high-output bursts of power.
- Ensure your Weego is properly charged before use. When you press the power button and the indicator light starts blinking, it’s time to charge your Weego.
- Weego doesn’t power on automatically – when you attach your device to your Weego, make sure you press the orange power button on the Weego to initiate a charge.
- Your USB cord may be the issue, if not already doing so, use, the original cord supplied from your device manufacturer. Some devices are not compatible with ‘third-party chargers’, like battery packs. You may see this message on your phone or tablet. If your Weego isn’t compatible with your device, let us know by CONTACTING US